Privacy Policy

This Privacy Policy explains what personal data is collected when you use the DreamBunny website at dream-bunny.com, the services and products provided through it, and how such personal data is processed and protected.

BY USING THE SERVICE, YOU CONFIRM THAT: (I) YOU HAVE READ, UNDERSTAND, AND AGREE TO THIS PRIVACY POLICY; AND (II) YOU ARE AT LEAST 18 YEARS OF AGE.

1. Personal Data Controller

Ascenta Solutions LLC, a limited liability company organized under the laws of the State of Wyoming, USA, with its registered address at 30 N Gould Ste R, Sheridan, Wyoming, USA 82801, is the controller of your personal data. Contact: [email protected]

2. Categories of Personal Data We Collect

We collect only the personal data necessary to provide, maintain, and improve the Service.

2.1 Data You Provide Directly

Account Registration Data: When you create an account, we collect your email address and account credentials. If you register using Google Sign-In, we receive your name, email address, and profile picture from Google. We do not receive your Google password.

Payment and Billing Data: Payments are processed by our third-party payment processor, Stripe. We do not store your full credit card number, CVV, or other sensitive payment card details. We may receive limited billing information from Stripe (last four digits, card type, billing country, and transaction identifiers) for subscription management.

Customer Support Communications: When you contact us, we collect the information you provide, including your email address and details of your inquiry.

2.2 Data We Collect Automatically

Device and Technical Data: We may collect your IP address, browser type and version, operating system, device type, time zone, and language settings.

Usage Data: We may log information about how you interact with the Service, such as pages visited, features used, and referring URLs.

Cookies and Tracking Technologies: We use cookies and similar technologies. See Section 10 for full details.

2.3 Data We Do NOT Collect

• We do not store the content of your conversations with AI companions. Conversations are processed in real time and are not retained after the session.
• We do not collect government-issued ID numbers, passport data, or social security numbers.
• We do not collect biometric data.
• We do not knowingly collect personal data from individuals under 18.

3. How We Use Your Personal Data

3.1 To Provide and Operate the Service

We use your account, billing, and technical data to create and maintain your account, authenticate your identity, process payments, and deliver features of the Service.

3.2 To Process Payments

We share billing information with Stripe to process charges and issue refunds. Stripe processes payment data in accordance with their own privacy policy and PCI-DSS compliance standards.

3.3 To Personalize Your Experience

We use usage data and account preferences to customize and improve the Service.

3.4 To Provide Customer Support

We process your personal data to respond to support requests and technical inquiries.

3.5 To Send Service Communications

We may use your email address to send important notices related to your account, subscription renewals, billing updates, security alerts, and changes to our Terms or this Policy. These communications are not marketing emails and cannot be opted out of while you maintain an active account.

3.6 For Marketing and Advertising

With your consent where required by law, we use tracking technologies (including Meta Pixel and Google Ads tags) to measure advertising effectiveness and show relevant advertisements on platforms such as Facebook, Instagram, and Google.

3.7 To Enforce Our Terms and Prevent Fraud

We use personal data to enforce our Terms of Service, detect and prevent fraudulent activity, chargebacks, abuse, and unauthorized access.

3.8 To Comply with Legal Obligations

We may process or disclose your data when required by law, including responding to lawful requests from law enforcement, courts, or regulatory authorities. This includes mandatory reporting of CSAM to NCMEC as required by 18 U.S.C. § 2258A.

4. Legal Bases for Processing (EEA and UK Users)

We process your personal data under the following legal bases:

• Performance of a Contract: Providing access to the Service, managing your account, and processing payments.
• Legitimate Interests: Detecting and preventing fraud and abuse, improving the Service, enforcing our Terms, and communicating about your account.
• Consent: Using cookies for advertising and analytics, and sending marketing communications. You may withdraw consent at any time.
• Compliance with Legal Obligations: Meeting data retention requirements and responding to lawful authority requests.

5. How We Share Your Personal Data

We do not sell your personal data to third parties. We may share your data with:

• Payment Processors: Stripe, to facilitate purchases and manage subscriptions.
• Authentication Providers: Google, if you use Google Sign-In.
• Advertising and Analytics Partners: Meta (Facebook/Instagram) and Google, to run and measure advertising campaigns.
• Service Providers: Trusted third-party providers who assist us in operating the Service, including cloud hosting, customer support tools, and email delivery services.
• Legal Authorities: Law enforcement, courts, or regulatory authorities when required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Service:

• Account data is retained for the duration of your account and a reasonable period thereafter.
• Payment and billing data is retained as required by financial regulations, typically up to 7 years.
• Usage and technical data is retained for up to 24 months.
• Customer support communications are retained for up to 3 years.

When we no longer need your data, we will securely delete or anonymize it.

7. Your Privacy Rights

7.1 Rights Available to All Users

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request that we limit our processing in certain circumstances.
• Objection: Object to our processing based on legitimate interests.

7.2 Additional Rights for EEA and UK Users (GDPR)

• Data Portability: Request your personal data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.
• Lodge a Complaint: File a complaint with a competent data protection supervisory authority in your country of residence.

7.3 Rights for California Residents (CCPA/CPRA)

• Right to Know: Request details about the categories and specific pieces of personal information we collect.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information. You may opt out of data sharing for advertising by managing your cookie preferences.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of your privacy rights, contact us at [email protected]. We will respond within the timeframe required by applicable law (generally 30 days for GDPR; 45 days for CCPA).

8. International Data Transfers

Your personal data may be transferred to and processed in the US or other countries. For EEA or UK users, we rely on Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms to ensure your data is adequately protected.

9. Data Security

We implement appropriate technical and organizational security measures including encrypted data transmission (HTTPS/TLS), access controls, and secure cloud infrastructure. If you believe your account has been compromised, contact us immediately at [email protected].

10. Cookies and Tracking Technologies

10.1 Strictly Necessary Cookies

Essential for the Website to function, including login session management and security features. No consent is required.

10.2 Analytics and Performance Cookies

Help us understand how visitors interact with the Website by collecting aggregated, anonymized data about page visits and user behavior.

10.3 Advertising and Targeting Cookies

We use third-party advertising cookies from Meta (Facebook Pixel) and Google Ads to measure advertising effectiveness and display relevant advertisements. You can opt out by:

• Adjusting your cookie preferences through our cookie consent banner;
• Using the Meta Ad Preferences tool at facebook.com/ads/preferences;
• Using the Google Ads Settings tool at adssettings.google.com.

10.4 Managing Cookies

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

11. Age Restriction

The Service is strictly intended for users who are at least 18 years of age. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, contact us immediately at [email protected].

12. Third-Party Links and Services

The Service may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our Website. By continuing to use the Service after changes become effective, you agree to the updated Policy.

14. Contact Us

Ascenta Solutions LLC
30 N Gould Ste R, Sheridan, Wyoming, USA 82801
Email: [email protected]
Website: dream-bunny.com