Refund Policy

1. Our Money-Back Guarantee

We offer a money-back guarantee for eligible purchases. You are eligible for a full refund if:

• You contact us within 30 days of the original purchase date;
• Your request is submitted before the end of your then-current subscription period; and
• You provide sufficient information to identify your account and purchase.

Refunds are issued to the original payment method. We aim to process approved refunds within 5 business days. Please allow up to 10 additional business days for the refund to appear on your statement.

2. Subscription Refunds

2.1 Monthly Subscriptions

Monthly subscriptions are eligible for a full refund if the request is submitted within 30 days of the most recent charge. Refunds will not be issued for subscription periods that have already ended.

2.2 Annual or Multi-Month Subscriptions

Annual or multi-month subscriptions are eligible for a full refund if the request is submitted within 30 days of the original purchase date. Requests submitted after 30 days are not eligible for a refund except as required by applicable law.

2.3 Renewal Charges

If you did not intend to renew and were charged a renewal fee, please contact us as soon as possible. Renewal refund requests are reviewed on a case-by-case basis. To avoid renewal charges, cancel your subscription at least 24 hours before the renewal date.

3. Token Purchase Refunds

Token purchases are generally non-refundable once credited to your account. We will review requests on a case-by-case basis in the following circumstances:

• You were charged for a token purchase you did not authorize;
• Tokens were not credited to your account following a successful payment; or
• A technical error caused tokens to be incorrectly deducted from your balance.

Unused token balances are not refundable upon account cancellation or termination except as required by applicable law. Tokens have no cash value and cannot be transferred or exchanged.

4. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Cancel your active subscription through your account settings, or contact us to cancel.
• Step 2: Contact our support team at [email protected].
• Step 3: Include the following information in your request:
  • The email address associated with your account;
  • The date of purchase;
  • The amount charged and the plan or package purchased; and
  • A brief description of the reason for your refund request.

Our support team will respond within 5 business days and may request additional information to process your request.

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The refund request is submitted more than 30 days after the original purchase date;
• You have already received a refund for the same period or transaction;
• Your account was suspended or terminated for a policy violation;
• The payment method used is unavailable, closed, or expired;
• You have initiated a chargeback for the same transaction;
• The request relates to token purchases where the tokens have been credited and used; or
• The request is for a promotional or free-trial charge where no payment was made.

Payment processing fees, foreign exchange differences, and applicable taxes are non-refundable.

6. Rights of EU and UK Residents

If you are located in the European Union or United Kingdom, you may have a statutory right to withdraw from a contract for digital services within 14 days of purchase, without giving any reason.

To exercise your right of withdrawal, please contact us at [email protected] with the subject line "Exercise of Right of Withdrawal", including:

• Your full name;
• Your account email address;
• The date of purchase;
• Your payment method; and
• A clear statement that you wish to withdraw from the contract.

Please note: if you expressly consented to the immediate supply of digital content before the 14-day withdrawal period expired and acknowledged that you would thereby lose your right to withdraw, you will not be eligible for a refund for digital content already delivered. Refunds under this provision are processed within 14 days of receiving your withdrawal notice.

7. Rights of California Residents

If you are a California resident, you have the right to cancel your purchase before midnight of the third (3rd) business day following the date of purchase and receive a full refund. To exercise this right, contact us at [email protected] before the cancellation deadline.

8. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer. In most cases we can resolve billing concerns and issue a refund where one is due. Filing a chargeback without first contacting us may result in account suspension or termination. Please see our Chargeback & Fraud Mitigation Policy for full details.

9. Refund Processing Times

• Internal processing: up to 5 business days from the date of approval.
• Bank or card issuer processing: up to 10 additional business days.

If you have not received your refund after these timeframes, please check with your bank first, then contact us if the issue is not resolved.

10. Changes to this Policy

We reserve the right to update this Refund Policy at any time. Continued use of the Service following any changes constitutes your acceptance of the updated policy.

11. Contact Us

Ascenta Solutions LLC

30 N Gould Ste R, Sheridan, Wyoming, USA 82801

Email: [email protected]